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service-engagement Plugin

Configure Service Cloud digital engagement channels: set up messaging and web chat channels, configure channel deployments, and connect an existing Agentforce channel binding. Use when setting up messaging, web chat, digital engagement deployments, or messaging-site integration.

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Install

This version is listed in the verified marketplace salesforce (repository forcedotcom/sf-skills). Run these in Claude Code, in order:

  1. Add the marketplace/plugin marketplace add forcedotcom/sf-skills
  2. Install the plugin/plugin install service-engagement@salesforce

These commands install the marketplace's current upstream state, not the pinned commit snapshot on this page; the two can differ.

Contents of latest version 0.2.0 (commit d4a9aa4)

Contents 8

Skill8
Dependencies, compatibility and skill declarations

Recorded dependencies 0

No dependency requirements were recorded from plugin.json or marketplace entries. Only manifest fields saved with the snapshot are shown here; dependency declarations in other files are outside the current collection scope.

Recorded compatibility

No compatibility requirement was recorded for this snapshot from plugin.json or a marketplace entry. Only manifest fields saved with the snapshot are shown here. Declarations in a skill's SKILL.md header are collected separately and, when present, shown on their own under “Skill file declarations”; they never overwrite or fill in this value.

Skill file declarations 8

The content below was read separately from the header of each skill file (SKILL.md) at its pinned commit. It is text the file declares about itself, shown as an annotation only. It is stored apart from the snapshot's dependencies and compatibility (manifest fields) above and does not overwrite them. It is not the package license, version, install count or a release record, and none of it is verified.

Evidence scope and limits
  • Each entry is one file at one pinned commit, and field states hold for that file only. Components that point to the same file are merged into one entry; files with identical content share one extraction.
  • “Declared in file” means the file's header has the field. “Not declared in this file” appears only when the header parsed successfully and lacks the field. “Invalid declaration” means the field is present but its type, length or characters do not meet the requirements; it is never rewritten or truncated. “Not read” means no usable header was obtained (not yet read, read failed, no header, or an unparseable header), which says neither that the field was declared nor that it was not.
  • Compatibility and license text are the file's own wording. They do not show that anything runs, are not legal advice, and are not a license verification. metadata.version is only an annotation inside the file; it is not the package version and is not used to judge which is newer.
  • This list groups the version's skill components by their recorded source. A listed source may still be unpinned, unread or unavailable; each entry shows its state. Collection runs in bounded batches and does not promise complete coverage.
  • A file whose read failed shows a “retry eligible” time. It is only when the collector may try again, not a schedule, and it does not promise a read or completion.

1–8 of 8 skill file sources · As of

  1. plugins/builder/service-engagement/skills/service-agentforce-channel-configure/SKILL.md

    Header parsed

    Components using this file 1

    • service-agentforce-channel-configure plugins/builder/service-engagement/skills/service-agentforce-channel-configure/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.1
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    ee333b580f010c2e9e10c6528fc430569472029b
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-agentforce-channel-configure/SKILL.md

  2. plugins/builder/service-engagement/skills/service-agentforce-human-escalation-configure/SKILL.md

    Header parsed

    Components using this file 1

    • service-agentforce-human-escalation-configure plugins/builder/service-engagement/skills/service-agentforce-human-escalation-configure/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.0
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    8ca2e709e2c7852ef44f920b3797d30be8f8118e
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-agentforce-human-escalation-configure/SKILL.md

  3. plugins/builder/service-engagement/skills/service-de-waba-integrate/SKILL.md

    Header parsed

    Components using this file 1

    • service-de-waba-integrate plugins/builder/service-engagement/skills/service-de-waba-integrate/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.0
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    9af3735a81b956e2d34d87a569b5d5a7b4f4160f
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-de-waba-integrate/SKILL.md

  4. plugins/builder/service-engagement/skills/service-digital-engagement-channel-configure/SKILL.md

    Header parsed

    Components using this file 1

    • service-digital-engagement-channel-configure plugins/builder/service-engagement/skills/service-digital-engagement-channel-configure/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.0
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    a2b1bda9c58c71fb29837d82d9e3e7dd36527808
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-digital-engagement-channel-configure/SKILL.md

  5. plugins/builder/service-engagement/skills/service-digital-engagement-deployment-configure/SKILL.md

    Header parsed

    Components using this file 1

    • service-digital-engagement-deployment-configure plugins/builder/service-engagement/skills/service-digital-engagement-deployment-configure/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.0
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    5b559d282d05659ce6139929d40b1df32fffa00b
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-digital-engagement-deployment-configure/SKILL.md

  6. plugins/builder/service-engagement/skills/service-digital-engagement-messaging-site-integrate/SKILL.md

    Header parsed

    Components using this file 1

    • service-digital-engagement-messaging-site-integrate plugins/builder/service-engagement/skills/service-digital-engagement-messaging-site-integrate/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.0
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    78328358b0e53a95de0faaa62ae226e7abfa56bf
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-digital-engagement-messaging-site-integrate/SKILL.md

  7. plugins/builder/service-engagement/skills/service-email-to-case-configure/SKILL.md

    Header parsed

    Components using this file 1

    • service-email-to-case-configure plugins/builder/service-engagement/skills/service-email-to-case-configure/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    License text (declared in file, unverified)
    Not declared in this fileThe header parsed and has no such field; true for this file only.
    metadata.version (file annotation)
    Declared in file1.1
    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    8099f5d9a1ebd0732b2baa008f72db64be908e42
    Mode
    100644
    Identity recorded
    Header parse
    Header parsed

    Extraction record

    First extracted by extractor version 1.

    First read from
    Another file has identical content (the same blob), and its extraction is reused here. It was first read from: https://github.com/forcedotcom/sf-skills/blob/d4a9aa448c7b743c1f1da41f41aa9723a6621232/skills/service-email-to-case-configure/SKILL.md

  8. plugins/builder/service-engagement/skills/service-helpagent-coordinate/SKILL.md

    Not read

    Components using this file 1

    • service-helpagent-coordinate plugins/builder/service-engagement/skills/service-helpagent-coordinate/SKILL.md

    Fields declared in the file

    Compatibility (declared in file)
    Not readNo usable header, which says neither that it was declared nor that it was not.
    License text (declared in file, unverified)
    Not readNo usable header, which says neither that it was declared nor that it was not.
    metadata.version (file annotation)
    Not readNo usable header, which says neither that it was declared nor that it was not.

    This file has no usable extraction record yet, so all three fields show as “Not read”.

    Repository
    forcedotcom/sf-skills
    Pinned commit
    d4a9aa448c7b743c1f1da41f41aa9723a6621232
    File identity
    Regular-file identity recorded
    Blob SHA
    e7d63590a8bc4832d34a5ff3afc63cc75e69b5ae
    Mode
    100644
    Identity recorded
    Header parse
    Not read
    Why not read
    The file identity is recorded, but its content has not been read yet. declaration_unread

    No extraction record yet.

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